Legal
Support
Support helps with account access, credits, billing questions, failed generations, and product workflow issues.
Last updated: May 21, 2026
Support email
Use this for account, product, and generation support.
Billing email
Use this for credit pack, checkout, invoice, refund, or payment questions.
Support scope
Support can help with account access, billing questions, credit issues, failed generations, private media access, and product workflow questions.
For legal, abuse, rights, or depicted-person complaints, use Report Abuse so the case is routed through the trust-and-safety workflow.
Billing and credits
If a generation fails technically, contact support with the account email, tool name, approximate time, and generation context. We can review whether credits should be restored or support credits should be granted.
During CCBill compliance review or other pre-launch tests, checkout may be disabled and demo credits may be granted manually to a reviewer account.
Contact
General support: support@3allusion.pro
Billing support: support@3allusion.pro
Review the Refund Policy and Billing Disclosure for billing expectations.
Use and policy notice
3Allusion is a public AI creator platform for eligible users. At launch, anyone who meets the applicable eligibility requirements and accepts the required Terms, Content Policy, and product notices may use the available services, subject to rights and consent requirements and applicable law.