Billing Disclosure

1. Billing entity

Purchases on 3Allusion are billed by 3Allusion e.U., Inhaber Lukas Dreiher, and/or its designated payment processors, acquirers, facilitators, billing partners, or authorized resellers, depending on the payment flow, region, and product configuration in effect at the time of purchase.

The applicable billing entity, payment partner, statement descriptor, price, taxes, and fees will be shown before completion of purchase and/or on your receipt.

2. Statement descriptor

Charges may appear on your card, bank statement, or payment account under 3ALLUSION or another descriptor disclosed during checkout or on the receipt.

3. Prices, taxes, and fees

Prices, taxes, fees, and payment-method-specific charges, where applicable, are shown before completion of purchase.

Displayed prices may include or exclude taxes depending on your location, applicable law, and checkout configuration. The final amount payable is shown before completion of purchase.

Available payment methods may vary by region, risk checks, partner availability, and compliance requirements.

4. Digital credits and paid workflows

Credits are prepaid digital units that may be used only inside 3Allusion for supported creator workflows, digital content, digital services, generation, editing, enhancement, video, audio, upscaling, and related functionality.

Credits are not money, stored value, e-money, a bank balance, a financial instrument, a gift card, or a cash equivalent. Credits have no cash value, are non-transferable, cannot be sold, assigned, exchanged, withdrawn, redeemed for cash, or used outside 3Allusion, except where mandatory law requires otherwise.

Purchased credits do not expire.

Credits are reserved when a generation step starts and remain charged when its result is successfully provided. Credits for a technically failed step are released or returned.

5. Consumer withdrawal rights

Consumers may withdraw from an eligible online service contract within 14 days of its conclusion. Checkout records two confirmations: acceptance of the contractual terms, and a combined express request for early performance with acknowledgement of the applicable withdrawal consequences. Business purchasers instead expressly confirm that they are purchasing for commercial/business purposes and that statutory consumer withdrawal rights do not apply. Mandatory statutory rights remain unaffected.

Making credits available, using the first credit, or using all credits does not by itself establish full performance of a contract that includes continuing Studio or workspace services. For services, early expiry of the withdrawal right requires full performance and the applicable legal conditions. If you withdraw before full performance after expressly requesting an early start, a proportionate amount for services already provided may be payable under section 16 FAGG. Mandatory rights remain unaffected.

Consumers can use the withdrawal function or send a clear statement to support@3allusion.pro. The consumer withdrawal notice and optional model form are provided before purchase and in the consumer contract confirmation. Selecting Business or entering a tax ID alone does not determine whether a purchase is a business transaction; its actual purpose is decisive.

6. Refunds and generation credits

We do not offer voluntary money refunds or a general cash buyback for purchased credit packs. Purchased credits do not expire. Statutory withdrawal, warranty and other mandatory consumer rights, and justified claims for incorrect or duplicate charges, remain unaffected.

Credits are reserved for each generation step. Technically successful generations with a result made available are charged, even if the creative result does not meet personal expectations. Subjective dissatisfaction alone does not trigger an automatic credit return. Statutory rights for an actual defective or non-conforming service remain unaffected.

If a generation fails technically or its result cannot be provided, the credits for the affected step are automatically released or returned. A multi-step workflow is accounted for step by step: successful steps remain charged and failed steps are returned. A failed individual generation does not automatically refund the money paid for its credit pack.

Before a provider has accepted an order, a supported cancellation releases its reserved credits. Once an order is accepted, closing the browser or leaving the page does not cancel it. We do not promise a free cancellation after provider acceptance; any supported cancellation must account for the provider's actual status and costs.

Contact support@3allusion.pro with your purchase reference and a description of the issue. Support reviews statutory withdrawal and refund requests manually, including the relevant purchase, supplied services, credit usage and previous corrections. Eligible money refunds are processed through Stripe, normally to the original payment method; a credit return does not automatically replace a legally owed money refund.

Following a valid statutory withdrawal, reimbursement is made without undue delay and within 14 days of receiving the withdrawal, subject to any lawful proportionate amount for services already provided. Payment-provider processing times may vary. Adjustments are limited to the affected purchase and its dependent rights; independent earlier purchases and access to retained customer data are considered separately.

7. Chargebacks and payment disputes

We review payment disputes and chargebacks individually and retain the purchase, usage and confirmation evidence needed to handle the case. Exercising a statutory consumer right or filing a chargeback does not by itself result in an automatic account suspension, forfeiture of unrelated credits, or deletion of your Library.

Where justified and permitted, a temporary restriction may apply to the affected purchase and its remaining credits while the case is reviewed. Unrelated previously purchased rights are not automatically removed. Separate substantiated fraud, security or content-policy violations are handled under the applicable policies.

8. Questions

For billing support, contact support@3allusion.pro.

For general contact, use info@3allusion.pro. For product support, use support@3allusion.pro.