Refund Policy

1. Purchased credit packs

We do not offer voluntary money refunds or a general cash buyback for purchased credit packs. Purchased credits do not expire. Statutory withdrawal, warranty and other mandatory consumer rights, and justified claims for incorrect or duplicate charges, remain unaffected.

This policy supplements the Terms of Service, Credit Terms and Billing Disclosure. Credits are prepaid units for supported services inside 3Allusion; they cannot be transferred or generally exchanged for cash. Repeat pack purchases add credits and retain the highest purchased base allowance; base workspace allowances do not stack.

2. Generations and technical failures

Credits are reserved for each generation step. Technically successful generations with a result made available are charged, even if the creative result does not meet personal expectations. Subjective dissatisfaction alone does not trigger an automatic credit return. Statutory rights for an actual defective or non-conforming service remain unaffected.

If a generation fails technically or its result cannot be provided, the credits for the affected step are automatically released or returned. A multi-step workflow is accounted for step by step: successful steps remain charged and failed steps are returned. A failed individual generation does not automatically refund the money paid for its credit pack.

Before a provider has accepted an order, a supported cancellation releases its reserved credits. Once an order is accepted, closing the browser or leaving the page does not cancel it. We do not promise a free cancellation after provider acceptance; any supported cancellation must account for the provider's actual status and costs.

3. Consumer withdrawal rights

Consumers may withdraw from an eligible online service contract within 14 days of its conclusion. Checkout records two confirmations: acceptance of the contractual terms, and a combined express request for early performance with acknowledgement of the applicable withdrawal consequences. Business purchasers instead expressly confirm that they are purchasing for commercial/business purposes and that statutory consumer withdrawal rights do not apply. Mandatory statutory rights remain unaffected.

Making credits available, using the first credit, or using all credits does not by itself establish full performance of a contract that includes continuing Studio or workspace services. For services, early expiry of the withdrawal right requires full performance and the applicable legal conditions. If you withdraw before full performance after expressly requesting an early start, a proportionate amount for services already provided may be payable under section 16 FAGG. Mandatory rights remain unaffected.

Consumers can use the withdrawal function or send a clear statement to support@3allusion.pro. The consumer withdrawal notice and optional model form are provided before purchase and in the consumer contract confirmation. Selecting Business or entering a tax ID alone does not determine whether a purchase is a business transaction; its actual purpose is decisive.

4. Refund requests and corrections

Contact support@3allusion.pro with your purchase reference and a description of the issue. Support reviews statutory withdrawal and refund requests manually, including the relevant purchase, supplied services, credit usage and previous corrections. Eligible money refunds are processed through Stripe, normally to the original payment method; a credit return does not automatically replace a legally owed money refund.

Following a valid statutory withdrawal, reimbursement is made without undue delay and within 14 days of receiving the withdrawal, subject to any lawful proportionate amount for services already provided. Payment-provider processing times may vary. Adjustments are limited to the affected purchase and its dependent rights; independent earlier purchases and access to retained customer data are considered separately.

5. Chargebacks and payment disputes

We review payment disputes and chargebacks individually and retain the purchase, usage and confirmation evidence needed to handle the case. Exercising a statutory consumer right or filing a chargeback does not by itself result in an automatic account suspension, forfeiture of unrelated credits, or deletion of your Library.

Where justified and permitted, a temporary restriction may apply to the affected purchase and its remaining credits while the case is reviewed. Unrelated previously purchased rights are not automatically removed. Separate substantiated fraud, security or content-policy violations are handled under the applicable policies.